The Art of the WOW Experience

Achieving a “WOW experience” for clients is the goal – but are you consistently creating the same feeling for your team? In the competitive salon, spa, and clinic industry, being “average” is no longer good enough. It’s about cultivating a culture where engaged employees deliver extraordinary experiences – every single day. This requires you to … Continued

Delegate to Elevate

Booked and busy – what every business owner wants. While desirable, it does have its costs: sleepless nights and overwhelming stress.  Heather Harris knows this all too well.  A nationally recognised stylist, salon owner, business leader, and celebrated speaker, Heather brings a plethora of insight around entrepreneurship and leadership. As the Founder and CEO of … Continued

What a “Simple” Payment Really Costs a Salon

On average, salon teams spend 45 hours a month dealing with payment-related admin after the client has already left. This doesn’t mean 45 hours taking payments; that’s 45 hours untangling them. These situations could include cash-ups that take longer than planned, deposits that need chasing or explaining, or tips that raise questions rather than landing … Continued

How Modern Software Helps Your Salon, Spa, or Clinic Save Time and Increase Profit

Between the back-to-back appointments, the “Can I just check?” questions from your team, and the texts from clients wondering if their appointment is actually at 3:15 or 3:30… It’s a wonder you’ve got time to drink your coffee while it’s still hot. This blog is part of the 2025 August Collection, and today, we want … Continued

How to Increase Salon, Spa, and Clinic Revenue Without Raising Prices

As a salon, spa, or clinic owner, raising your prices isn’t always an option. Between cost-of-living pressures, savvy clients shopping around, and the constant juggle of delivering a five-star experience, sometimes the last thing you want to do is rock the boat. But what if we told you that there was another way to boost … Continued

Building a Salon, Spa, or Clinic Team That Performs Better and Stays Longer

Running a salon, spa, or clinic today takes more than great hands and sharp instincts. You’re navigating rising client expectations, growing admin, and the ever-present challenge of keeping a top-tier team motivated, happy, and performing their best. At Phorest, we know that when you get the team right – that’s when the magic happens. Clients … Continued

How Salons, Spas, and Clinics in the UK Can Boost Client Loyalty – Without More Admin

Studies show that it costs up to seven times more to attract a new client than to keep an existing one, and in the current climate, every penny (and hour) counts. With rising overheads, limited time, and ever-higher client expectations, it’s no wonder that salons, spas, and clinics across the UK are flipping the script … Continued

Celebrating the Heart of the Salon, Spa, and Clinic on Hairdresser Appreciation Day

In every salon, spa, or clinic, there’s a quiet kind of magic happening every day. It’s in the way a stylist helps someone see themselves with new confidence. In the care a therapist shows to a client who needs a moment to breathe. And in the dedication it takes to keep showing up – with … Continued

Tipping the Scales: Empowering Staff with PhorestTips

At this year’s Salon Owners Summit, Jacob Morris, a Product Designer at Phorest, took us on a journey through the salon industry’s evolving tipping landscape, weaving in humour, real-life stories, and some eyebrow-raising research findings along the way. The session wasn’t just about tipping – it was also about empowerment, specifically, how businesses can give … Continued